Hey there!
I’m James – a senior product designer with 13 years of experience in end-to-end design and a design degree. I’m a passionate design technologist who cares about solving complex problems and driving real value into products.
Problem solver
Focused on crafting thoughtful & effective solutions that address complex challenges
Collaborator
Developing strong relationships with teams to develop trust and alignment
Product thinker
Deeply understanding user needs & business objectives to deliver meaningful impact
“James is a powerhouse of product design expertise. Working strategically and collaboratively with key stakeholders, James consistently delivers exceptional results. His deep experience across the entire product design cycle is invaluable.”
“James has one of the broadest and deepest skill sets I’ve seen. He can take a website or digital product from strategy all the way through to implementation, working on every stage and delivering work to a world-class standard.”
Notable clients
Projects:
Newton PMS
Redesigned a Telehealth GP Practice Management System for one of Australia’s largest health insurers, improving usability and implementing design standards to streamline workflows.
NRMA mobile app
Led UX design and user research for new features in the NRMA app, including EV charging and cashback, while enhancing existing features like the benefits map and app usability.
Cheddar in-store cashback
Led research and design for a proof of concept enabling users to connect their bank account via Open Banking technology for automatic cashback on purchases.
Rural Health Pro
Led product design for a social platform connecting rural health professionals, delivering a Salesforce-based web experience and a custom mobile app for networking, training, and events.