Newton PMS
I led the redesign of a Telehealth GP Practice Management System for one of Australia’s largest health insurers, focusing on improving usability and streamlining workflows for healthcare professionals. As part of this project, I implemented design standards, established processes, and introduced new ways of working for the design team. These changes enhanced collaboration between designers and developers, resulting in significant productivity gains and a more consistent user experience across the platform.
Design ops
Product analysis
User research
Workshop facilitation
Heuristic evaluation
Conducted a detailed assessment of the system’s usability to identify pain points and areas for improvement.
User journey analysis
Evaluated existing journeys to determine their effectiveness in supporting the key jobs to be done and to identify any gaps in the solution.
Research and workshops
Collaborated with users and stakeholders to uncover key insights, business requirements, and to shape the direction of the product.
User flow design
Developed detailed user flows to ensure efficient task completion and to ensure all business requirements are met.
Wireframing
Developed mid-fidelity wireframes to validate ideas and set the foundations for visual design, while avoiding the pitfalls of “premature sheen”.
Design system and visual design
Led the successful reimplementation of the Material UI design system, resolving significant technical debt from a flawed initial setup. Improved efficiency by creating a simple yet strong design language utilising a monochromatic colour palette with bold typography and spacing.
